FAQ

You’ll need a flat, level outdoor space and access to Wi-Fi for streaming. We handle the rest.

Yes. A refundable security deposit is required to reserve your date and is returned after equipment inspection, provided no damage occurs.

It depends on your rental. Movie Night packages,  yard games  and tents include setup and takedown, unless a DIY option is selected. Tables and chairs are delivery and pickup only, but setup and breakdown can be added for an additional fee.

Packages include a large inflatable movie screen, projector, sound system, and professional setup. Some packages also include seating. Add-ons are available.

If weather becomes an issue, no worries we've got options! You can reschedule your event with advanced notice, and your deposit will transfer to your new date. We can also move your setup indoors with our indoor movie screen. Safety, we do not set up in the rain unless there is a covered space available.

Yes. A Roku streaming device is included, but you’ll need to log into your own streaming accounts.

After your deposit is paid, the remaining balance will be automatically charged to the card on file one day before your event.

You have the option to pay with credit/debit card. Bookings are first come, first served and require a deposit to secure event date.

Our standard delivery and setup window is typically between 7:00 AM and 10:00 AM on the day of your event. Your exact delivery window may vary depending on our schedule, location, and rental type. We’ll provide your delivery details prior to your event.

If a rental item is lost, the customer will be responsible for the replacement cost of the item. Customers are still responsible for any permanent damages, and any missing or broken items will be charged to the customer at full replacement cost.

We cannot guarantee your booking date until we receive a deposit.

You do not need a license if you’re showing movies in your own backyard or home. You do need a license if you plan to show the movie in a public setting. Moonlight Outdoor Events does NOT provide licenses and are not held liable to public viewings conducted without a license.

Moonlight Outdoor Events only provides the setup; you would be responsible for securing the license for viewing from Swank.com.

We understand plans change. Our deposit cancellation policy is:

• 14+ days before: Full refund
• 8–13 days before: 50% deposit refund
• 7 days or less: Deposit is non-refundable

Please contact us as soon as possible if you need to cancel at 985-205-3751. 

Yes. Delivery starts at $15 for locations within 10 miles. Additional delivery fees apply based on distance.

Yes! Same-day bookings may be available depending on inventory and scheduling. A $50 same-day booking fee will be added to reservations made on the day of the event or rental. This fee applies to both delivery and customer pickup orders.